Refund & Return Policy — dubai4africa.com

Last Updated: February 2026

Thank you for shopping with Dubai4Africa.com. We strive to provide high-quality products and excellent service. Please read this policy carefully before placing an order, as all purchases are subject to the terms below.

1. Order Confirmation

All orders placed on Dubai4Africa.com are considered confirmed once:

  • Full payment is received, or

  • A deposit is paid and an invoice is issued.

Once an order is confirmed and processing has begun with the supplier, cancellation may not be possible.

2. Cancellation Policy

Before Shipment:
Orders may be cancelled before shipment confirmation. Any supplier, bank, or administrative fees already incurred will be deducted from the refund.

After Shipment:
Once the order has been shipped (by sea or air), cancellation is no longer accepted. Shipping charges, freight, customs, and logistics fees are non-refundable once booked.

3. Returns

Due to international sourcing and shipping logistics, returns are generally not accepted for change of mind.

Returns are only accepted under the following conditions:

  • Wrong item supplied

  • Major manufacturing defect

  • Damaged during transport

To submit a return claim, you must:

  • Contact us within 48 hours of receipt

  • Provide clear photos and videos

  • Provide proof of purchase (invoice)

Incomplete evidence may result in the return being denied.

4. Damaged or Defective Goods

If goods arrive damaged or defective:

  • Report the issue within 48 hours

  • Retain original packaging for inspection

We will coordinate with the supplier and shipping company. Approved resolutions may include:

  • Replacement item

  • Partial refund

  • Credit note

Final resolution is subject to supplier and insurance policies.

5. Non-Returnable Items

The following items are not eligible for return:

  • Customised or personalised products

  • Clearance or discounted items

  • Perishable or consumable goods

  • Electrical or mechanical items that have been installed, used, or tampered with

  • Hygiene products once the seal is broken

6. Refund Processing

Approved refunds will be processed within 7–14 business days after final approval.

Refunds will be made to the original payment method or via bank transfer, at the discretion of Dubai4Africa.com.

Note: Bank or intermediary charges may be deducted from the refund amount.

7. Shipping, Customs & Clearing Fees

Shipping charges, customs duties, VAT, clearing agent fees, and related expenses are non-refundable once paid, even if a return is approved.

Customers are responsible for all import taxes and clearance fees in the destination country.

8. Warranty

Where applicable, products may include the manufacturer’s warranty.

Warranty applies only to manufacturing defects, and does not cover:

  • Misuse or accidental damage

  • Improper installation

  • Normal wear and tear

To claim warranty:

  • Provide invoice copy

  • Provide photos/videos of the defect

  • Follow guidance from the supplier

9. Contact for Returns & Refunds

If you wish to request a return or refund, please contact us at:

Email: support@dubai4africa.com
WhatsApp: +248 2735160
Website: dubai4africa.com

We will review your request and respond within 2 business days.

Thank you for choosing Dubai4Africa.com

We appreciate your trust and continue to support you with quality products and dependable service. If you have any questions about this policy, please contact us anytime.